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OnCue
Privacy

Privacy Policy

Effective Date: August 28, 2026

1. Introduction

OnCue (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring compliance with applicable data protection laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Service”).

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our Service.

This Privacy Policy also includes disclosures required under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

2. Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our Service.

2.1 Information You Provide Directly

We may collect the following personal information when you interact with our Service:

  • Name
  • Email

In addition, we may collect:

  • Email address (for account creation, communications, and support)
  • Billing information (processed securely by payment providers such as Dodo, Stripe, or PayPal)
  • Account credentials (username, password, if you create an account)
  • Communications with our support team (emails, messages, feedback)

2.2 Automatically Collected Information

We may automatically collect certain information about your device and how you interact with our Service, including:

  • IP address
  • Browser type and version
  • Device information
  • Usage data and patterns
  • Referring website addresses
  • Date and time of visits

2.3 How We Collect Information

We collect information through the following methods:

  • Contact forms
  • Account signup
  • Newsletter
  • Website forms (contact forms, registration forms, checkout forms)
  • Account creation and profile management
  • Checkout and payment flow (processed by secure payment providers)
  • Cookies and tracking technologies (see the Cookies and Tracking Technologies section below)
  • Communications with us (emails, support tickets, feedback)

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Marketing emails
  • Analytics
  • Personalization
  • Service delivery and improvement
  • Account management
  • Payments and billing
  • Fraud prevention and security
  • Analytics and performance monitoring
  • Legal compliance
  • Customer support

4. Sharing Your Information

We may share your information with the following categories of third parties:

  • Advertising
  • Analytics
  • Email services
  • CRM tools

4.1 Data Controller and Data Processors

We act as the data controller for the personal information we collect directly from you. Third-party services that we use (such as hosting providers, analytics services, or payment processors) act as data processors and may only process your data according to our instructions and applicable data protection laws.

We ensure that all data processors implement appropriate technical and organizational measures to protect your personal data.

4.2 Third-Party Services (Examples)

We may use third-party services to operate, analyze, secure, or market our Service. Examples include:

  • Google Analytics (analytics and performance)
  • Dodo / Stripe / PayPal (payment processing)
  • Cloudflare (security and CDN)
  • Google Ads, Meta Ads (advertising and attribution)

These examples are illustrative; your specific data flows depend on the features you use and the services we integrate.

4.3 International Data Transfers

Your personal data may be processed outside your country of residence, including in jurisdictions that may have different data protection laws. Where required, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent legal protections to protect your data.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

  • The nature of the data and the purpose for which it was collected
  • Legal, regulatory, or contractual requirements
  • The need to resolve disputes and enforce our agreements

Generally, we retain:

  • Account information: For as long as your account is active or as needed to provide services
  • Transaction records: For a minimum of 7 years as required by tax and accounting laws
  • Marketing data: Until you opt out or request deletion
  • Analytics data: Aggregated and anonymized data may be retained indefinitely
  • Logs and security data: 30-90 days, depending on security and compliance needs

When personal data is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

6. Cookies and Tracking Technologies

We use various types of cookies and tracking technologies, including essential, analytics, and advertising cookies. You can accept or reject non-essential cookies at any time via the cookie banner shown on this site.

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Right to view your data: you can request to view the personal information we hold about you.
  • Right to download your data: you can request a copy of your personal information.
  • Right to request deletion: you can request that we delete your personal information.
  • Right to opt out of marketing: you can opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the information provided in the Contact section below. We will verify your identity before processing your request. We aim to respond within 30 days (or 45 days where required by law). If you disagree with our response, you may request an appeal or lodge a complaint with your local supervisory authority.

7.3 Additional Rights for California Residents (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • Right to Know: you can request information about the categories and specific pieces of personal information we collect, use, disclose, and sell (if applicable), including categories of personal information collected, sources of personal information, business or commercial purposes for collecting or selling personal information, and categories of third parties with whom we share personal information.
  • Right to Delete: you can request deletion of your personal information, subject to certain exceptions (e.g., completing transactions, detecting security incidents, complying with legal obligations).
  • Right to Opt-Out of Sale or Share: you can opt out of the sale of your personal information or the sharing of your personal information for cross-context behavioral advertising. We do not sell personal information, but we may share information for advertising purposes. You can opt out by contacting us or using any opt-out mechanisms we provide.
  • Right to Correct: you can request correction of inaccurate personal information that we maintain about you.
  • Right to Limit Use of Sensitive Personal Information: you can request that we limit the use of sensitive personal information (such as precise geolocation, racial or ethnic origin, religious beliefs) to what is necessary to provide requested goods or services.
  • Right to Non-Discrimination: we will not discriminate against you for exercising your privacy rights, including by denying goods or services, charging different prices, or providing a different level or quality of service.
  • Right to Data Portability: you can request a copy of your personal information in a portable and readily usable format.

To exercise your California privacy rights:

  • Contact us at: marketing@tryoncue.app
  • We will verify your identity before processing your request (this may require you to provide information to confirm your identity)
  • We will respond within 45 days (which may be extended by an additional 45 days if we provide notice of the extension)
  • If we deny your request, we will explain the reason and provide information about how to appeal

You may also designate an authorized agent to make requests on your behalf. We will require proof of authorization before processing such requests.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit using SSL/TLS protocols
  • Secure storage of data with access controls
  • Regular security assessments and updates
  • Employee training on data protection
  • Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

9. Children’s Privacy

Our Service is not intended for children under the age of 13 (or 16 in the EEA/UK). We do not knowingly collect personal information from children under the applicable age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Effective Date" at the top of this policy
  • Providing notice through our Service

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: marketing@tryoncue.app
Location: United States

12. Disclaimer

This Privacy Policy is provided as a general template and does not constitute legal advice. While we have made efforts to ensure compliance with applicable data protection laws, you should consult with a qualified legal professional to ensure this policy meets your specific legal requirements and business needs.

The information in this policy is provided “as is” without warranty of any kind, express or implied. We are not responsible for any legal consequences that may arise from the use of this policy.